1. Booking and Confirmation

• A valid credit or debit card is required to reserve any appointment.

• Your booking is confirmed once you receive a confirmation from our system or a team member.

• Policy acceptance is captured electronically at booking and may be used as documentation when needed.

• We reserve the right to request a deposit for certain time slots, promotions, high demand dates, or clients with prior late cancellations or no shows.

• The card on file must belong to the client receiving treatment unless a third party authorization is completed. We may request photo ID for promotions, financing, or high value purchases.

2. Cancellations, Rescheduling, No Shows, Late Arrivals

Because we reserve time and staff, we enforce a clear 24 hour policy.

Standard appointments

• 24+ hours notice: Cancel or reschedule with no charge.

• Under 24 hours notice: Charged 100% of the scheduled service value.

• Same day cancellation: Charged 100%.

• No show: Charged 100%.

Same day reschedule rule

• A same day reschedule is treated as a same day cancellation.

Late arrivals

• If you arrive 10 minutes or more after your start time, your appointment may be shortened or canceled based on what is safe and realistic to complete. Charges may still apply because your time was reserved.

3. Vouchers and Promotional Offers

Promotional offers and third party vouchers are limited releases and priced for specific schedule availability. They are not flexible bookings.

Eligibility and link use

• One promotion per client unless stated otherwise in writing.

• Promotional links are private and may not be shared, reposted, or forwarded.

• Promotions cannot be combined with other discounts unless approved in writing.

• Third party voucher clients must present a valid photo ID at check in. The name on the voucher must match the ID. If it does not match, we may refuse service and the voucher may be forfeited.

Facebook/Instagram Promos confirmation

• Requests submitted through Facebook or Instagram are pending until confirmed by our team via phone or text. This protects against spam and fraudulent submissions.

Rescheduling and cancellation terms for promos

• 24+ hours notice: You may reschedule one time with no penalty.

• Any additional reschedule request: The promotional offer may be forfeited.

• Under 24 hours notice: Charged 100% of the promotional value and the promotional offer is forfeited.

• Same day reschedule or same day cancellation: Not permitted. Treated as a no show. The offer is forfeited and charges apply.

Rebooking after a forfeited promo

• If a promotional offer is forfeited due to a late change or no show, a new voucher purchase is required to book again.

• We may require a deposit for any future promotional reservation.

4. Deposits and Time Reserved Fees

• Deposits are non refundable and apply toward your service when you arrive.

• Deposits are forfeited if you cancel late, reschedule late, or do not show.

• If you arrive and choose not to proceed for non medical reasons, charges may still apply because time was reserved.

5. Refunds, Packages, Memberships, Products

Services, packages, memberships

• All service sales are final.

• Once a package, series, or membership begins, it is non refundable.

• Packages and memberships are non transferable and must be used by the purchasing client.

• Unused sessions do not convert to cash refunds.

Retail products

• All product sales are final. No returns or exchanges due to hygiene standards, temperature sensitivity, and active ingredients.

• If you experience irritation, notify us within 7 days. Refunds are not issued, but we can offer guidance or alternative recommendations when appropriate.

6. Results and Expectations

• Results vary by individual. We do not guarantee specific outcomes, timelines, or before and after changes.

• A service is considered delivered once performed, even if results are subtle or require a series for best outcome.

7. Payments and Financing

• Payment is due at the time of service unless otherwise agreed in writing.

• We accept major credit cards and debit cards. We do not accept cash.

• Financing may be available through third party providers such as Cherry or CareCredit. Approval and signatures must be completed before services are rendered.

• Financing cannot be used for skincare products unless explicitly permitted by the financing provider.

8. Medical Disclosure and Client Responsibility

• Please disclose all medical conditions, medications, allergies, sensitivities, and recent procedures prior to booking and before each service.

• Certain services may not be suitable for pregnancy, pacemakers, recent surgeries, or other conditions.

• If the provider determines a service is not safe due to contraindications, we may reschedule or modify the treatment plan. Fees may apply if reserved time cannot be filled.

• We are not responsible for outcomes related to undisclosed information or failure to follow aftercare.

9. Studio Environment and Conduct

• Private, appointment only studio. Walk ins are not accepted.

• Please silence devices. Phone calls must be taken outside.

• No children, guests, or pets unless pre approved by management.

• We maintain a zero tolerance policy for disrespectful, aggressive, inappropriate, or disruptive behavior. We reserve the right to refuse or end service if conduct impacts safety, comfort, or professionalism. Charges may still apply because time is reserved.

• We may refuse service if a client appears intoxicated or impaired.

10. Privacy, Security Cameras, Recordings, and Communications

• For the safety of clients and staff, the studio may use security cameras in common areas such as entryways, halls, and reception. Treatment rooms are not recorded.

• Phone calls with our team or booking representatives may be recorded or logged for training, quality assurance, and documentation. By communicating with us by phone, you consent to this.

• To protect privacy, photography or video recording inside the studio is not permitted without written approval from management. This includes recording staff, other clients, or proprietary protocols.

• We may communicate with you via text, phone, email, and direct messages regarding scheduling, confirmations, policy reminders, receipts, and care instructions. Standard messaging rates may apply.

11. Gender Specific Protocols

• Certain services require a provider trained in gender specific protocols and may be offered only on select days.

• If a qualified provider is unavailable, we may adjust or reschedule the appointment.

• Promotional pricing and protocols are not interchangeable across genders.

12. Service Animals

• ADA defined service animals are welcome with advance notice and must remain under control at all times.

• Emotional Support Animals are not permitted.

13. Personal Belongings

• Please keep valuables with you at all times. We are not responsible for lost, stolen, or damaged personal items.

14. Billing Questions, Disputes, and Chargebacks

• If you have any billing concern, please contact us first. We will always try to resolve issues calmly and professionally.

• By booking and placing a card on file, you authorize Equanimity Wellness LLC to charge applicable cancellation, no show, deposit forfeiture, and time reserved fees as outlined above.

• If a dispute or chargeback is filed, we may provide documentation to the bank, card issuer, or financing provider, which may include booking timestamps, policy acknowledgment, appointment history, messages, signed forms, intake forms, invoices, and service records.

• Accounts with active disputes may be restricted from booking until resolved.

• We reserve the right to limit promotional access or require deposits for clients with repeated late cancellations, no shows, or policy violations.

15. Policy Updates

We may update these policies at any time. The most current version published on our website is effective upon posting.