1. About Our Services

Q: What is included in my treatment?

Every session at Equanimity Wellness is tailored to your unique goals, combining advanced techniques with holistic care to maximize your results.

For Face and Skin Treatments:

• A personalized consultation to assess your skin's needs

• Professional-grade cleansing and exfoliation

• Customized treatment protocols (such as light therapy, non-invasive lifting, or nutrient infusions)

• Skin nourishment and hydration with carefully selected actives

• Homecare recommendations to maintain and enhance results

For Body Treatments:

• A personalized consultation to assess your body goals and concerns

• Targeted non-invasive technologies (such as sculpting, lymphatic drainage, or infrared therapy)

• Customized protocols to stimulate circulation, firm, and contour

• Recovery and aftercare guidance for optimal transformation results

Q: Are the results guaranteed?

Results vary by individual depending on lifestyle, health, and personal commitment. Our treatments are designed to support your body’s natural processes, and consistency is key for best results.

2. Booking & Appointments

Q: How can I book my appointment?

All appointments must be booked online or by calling us directly. A credit card is required to reserve your session.

Q: Will someone contact me after booking?

Yes. To maintain fairness, some promotional bookings may require a credit card on file. Our team may reach out to finalize your appointment details.

Q: Can I reschedule my promotional appointment?

Promotional appointments can be rescheduled one time only with at least 24 hours’ notice.

Additional rescheduling requests or same-day changes will result in forfeiting the promotional offer. Future bookings will be subject to standard pricing.

Q: Can I walk in without an appointment?

To provide you the best experience, we are a private studio and operate strictly by appointment only.

3. Payment, Packages & Financing

Q: Do you offer payment plans?

Yes. We partner with trusted financing companies to make it easy and accessible. All financing plans must be approved and signed before your service.

Q: Are services refundable if I change my mind?

Because each treatment plan is customized and our time is exclusively reserved for you, all services and packages are non-refundable once your treatment series begins.

If you need to make adjustments before your first scheduled treatment, please contact us at least 48 hours in advance, and we will do our best to assist you.

Q: Can I use financing options to buy products?

No. Products must be purchased using a credit card, debit card, or cash. Financing programs such as Cherry, CareCredit, Affirm, or others cannot be applied toward product purchases.

Q: Can I return products if I change my mind?

For health, safety, and product integrity reasons, all product sales are final. Many of our products contain delicate active ingredients that can be affected by heat or improper storage. Because we cannot guarantee how products are handled once they leave our care — especially in Texas’ extreme temperatures — we are unable to accept returns, refunds, or exchanges. Please review your selections carefully before completing your purchase; our team is happy to assist you with any questions.

Q: Can I transfer my package to someone else?

No. Packages are personalized and non-transferable.
Each program is carefully customized based on your individual needs, goals, and treatment plan. Once a specialist has invested time and expertise in your case, it is not possible to reassign or reanalyze services for another person at the same rate or under the same terms.

4. Product Policies

Q: Can I return products if I change my mind?

For health, safety, and product integrity reasons, all product sales are final. Many of our products contain delicate active ingredients that can be affected by heat or improper storage. Because we cannot guarantee how products are handled once they leave our care — especially in Texas’ extreme temperatures — we are unable to accept returns, refunds, or exchanges. Please review your selections carefully before completing your purchase.

Q: What if I have a reaction or sensitivity to a product?

Your skin’s health is our top priority. If you experience a true sensitivity, please contact us within 7 days of purchase. We’ll be happy to guide you and recommend a better-suited product.

5. Studio Policies

Q: What if I am late to my appointment?

Arriving late will shorten your treatment time. Out of respect for other clients, if you arrive more than 10 minutes late, we may need to reschedule and a late fee may apply.

Q: What is your cancellation policy?

We require 24 hours’ notice to cancel or reschedule. Same-day cancellations, no-shows, or missed appointments may incur a fee of 100% of the service booked.

Q: Are service dogs allowed?

Yes, we proudly welcome clients who require a service dog under the Americans with Disabilities Act (ADA).
To help us prepare and ensure a smooth, comfortable experience for all guests, we kindly ask that you notify us in advance when booking your appointment.
Service animals must remain under control at all times during the visit.
Please note: Emotional support animals (ESA) are not classified as service animals under ADA guidelines and may not be permitted inside the studio.

Q: Can I bring my children or guests to my appointment?

To maintain a peaceful and professional environment, we kindly ask that you do not bring children or additional guests unless previously approved by our team. Our focus is on providing you with a personalized, relaxing experience.

Q: What if I have a medical condition or allergy?

Please inform us of any medical conditions, medications, allergies, or sensitivities before booking or receiving treatments. Accurate disclosure allows us to customize services safely and effectively. Failure to disclose important health information may impact your treatment results and safety and is the client's responsibility.

Q: Can Equanimity Wellness refuse service?

To maintain a respectful, professional, and safe environment, we reserve the right to refuse or discontinue service to any client whose behavior is disruptive, disrespectful, inappropriate, or violates our studio policies.

6. Post-Treatment

Q: Are there any activities I should avoid after my session?

Yes. To protect your results and support proper healing, we recommend the following:

For Face & Skin Treatments:

• Avoid direct sun exposure for at least 48 hours.

• Avoid heavy sweating, intense workouts, saunas, or steam rooms for 24–48 hours.

• Avoid applying strong active skincare (like retinol, vitamin C serums, glycolic acids, or exfoliants) for 2–3 days unless instructed otherwise.

• Do not pick, scratch, or touch treated areas unnecessarily.

• Always use SPF 30 or higher daily to protect your skin.

For Body Treatments:

• Avoid strenuous physical activity, intense workouts, or hot environments (hot baths, saunas) for 24–48 hours.

• Drink plenty of water to support detoxification and lymphatic drainage.

• Avoid alcohol and heavy meals for 24 hours if your treatment included detox or sculpting therapies.

• Follow any specific post-care instructions provided by your practitioner based on the service received.

Q: When should I expect to see results?

Results vary depending on your skin, body goals, and the type of treatment received.
Many clients notice visible improvements — such as glow, hydration, or tightening — immediately after their first session.
However, true transformational results typically develop progressively over a series of treatments, supported by consistent homecare and healthy lifestyle habits.
Your provider will recommend a personalized plan to help you achieve and maintain your best results.

Q: Will I need more than one session?

Wellness and transformation are a journey. While a single session can offer great benefits, optimal results are usually achieved through a series of treatments tailored to your goals.

7. Terms of Service Acknowledgment

Q: By booking an appointment, what am I agreeing to?

By booking with Equanimity Wellness, you acknowledge and agree to all studio policies, including our cancellation policy, refund policy, product policy, and payment terms. Our policies are in place to ensure fairness, safety, and the best experience for all clients.

8. Client Responsibility

Q: What is my responsibility as a client?

As a client, you are responsible for reviewing and understanding our policies before booking. Our team is always available to answer questions before your appointment. Booking an appointment or purchasing a service constitutes acceptance of our terms.

9. Promotional Offers and Special Pricing

Q: Are promotional prices guaranteed?

Promotional offers are time-sensitive and limited in availability. Prices and terms are subject to change without notice. Booking during the promotional period locks in the current offer; once the offer expires, regular pricing applies.

Q: Can I share the promo link with my friends or family?

Our limited promotions are by invitation only and cannot be forwarded, reposted, or shared. Each link is uniquely tracked, and any unauthorized submissions may be declined to protect the integrity of the offer. We appreciate your understanding as we reserve these moments for those personally selected.

Q: Can I combine promotions or discounts?

Promotions, discounts, and special offers cannot be combined unless explicitly stated.